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PLACING YOUR ORDER
PAYMENT METHODS WE ACCEPT
Secure payments via our website:
- Visa
- Mastercard
- American Express
- Discover
We also accept secure payments online via:
We also accept payments through the mail* via:
- Money Order
- Cashiers/Certified Check
- *For payment via mail, please contact us directly after placing your order to confirm payment information. Your order will be picked immedately but will be shipped upon receipt of your mailed payment.
GIFT CARD INSTRUCTIONS
To pay with a gift card, please place your order over the phone by calling our toll free number with the item numbers and your gift card number ready. Any balance owed after the gift card has been applied to the purchase can be payed via any of our normal methods available above.
ORDERING BY PHONE
To order by telephone, please call our toll free number and have the item numbers you wish to order ready. A SeattleTeams.com team member will enter your order into our system and take your payment. Payments are acceptable via all options over the phone with the exception of PayPal.
COUPON/PROMOTION CODES
To use your coupon or promotion code, proceed through the checkout process as usual, entering the code on the checkout screen.
SALES TAXES
Sales Taxes are charged on all orders that ship to addresses within the State of Washington.
GROUP SALES
Planning a party or a corporate outing? Contact our Group Sales Representative to inquire about how you can get great gear and save big!
Aaron Cervantes
Group Sales Representative
JAS Sports, Inc.
Phone 206.621.1189
Email seattleteamshop1@qwestoffice.net
PRINTED CATALOG
We do not offer a printed catalog at this time, but our entire inventory is available right here on our website.
PAYING WITH PAYPAL
What Is PayPal?
PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere, both on and off eBay.
Is it safe to use?
PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
Why use PayPal?
- Make purchases or send money with PayPal – it’s free
- Shop and pay conveniently by saving your information with PayPal
- PayPal is accepted by millions of businesses worldwide and is the preferred payment method on eBay
How do I pay with Pay Pal?
1. Shop
Browse our store and add the items you would like to purchase to your shopping cart.
2. Begin the Checkout Process
Click the checkout button in the shopping cart to initiate the checkout process.
3. Choose PayPal payment method
On the payment method screen, choose PayPal.
4. Complete the order
Complete the order process as normal.
5. Click the PayPal link on the order confirmation page
Once your order has been completed and you get your receipt on the order confirmation page, please click the PayPal logo in the upper right hand corner of the receipt page to proceed to the PayPal website for payment processing.
6. Sign into PayPal's secure website
If you already have a PayPal account simply sign in - your payment and shipping information is already stored in your account. If you don't already have a PayPal account, you can create one by filling out some simple information.
7. Confirm Shipping & Payment Information
Confirm your shipping and payment information on the PayPal website.
8. Complete payment on PayPal's secure website
Submit your PayPal payment and you're done. An email will be sent confirming payment, and also from our website confirming your order.
YOUR ACCOUNT
Create an account
When the checkout process is initiated by clicking on the checkout button, you will be prompted to create your account if you have not already. The process is simple, private, secure, and takes only a couple moments.
Sign up for Email List
If you are interested in signing up for our email list, please fill out the form on the home page or at this link.
Edit Account Information
To edit your account information, click the my account link at the top of every page, or click here to be taken directly to your account information. You can edit your billing and shipping information as well as email settings and account password.
Email Subscription Settings
You can unsubscribe from our email list at any time via the links included at the bottom of every message, or by replying to any of the emails with the subject line "UNSUBSCRIBE". You can send an unsubscribe request directly to jasinternet@gmail.com.
View Your Order History
You can view your order history by logging into your account and checking the Order Status area at the bottom of the screen. You will receive a tracking email from Fed Ex or USPS depending on your shipping method. If you did not receive a tracking email, please contact us and we will supply you with your tracking information.
SHIPPING INFORMATION
Shipping Methods
SoundersGear.com ships via the following methods where applicable:
UPS Ground: 1-6 business days (plus handling time) depending on zone
- $5.50-$6.50 depending on order amount. Free for all orders $99 & up.
UPS 3 Day Select: 3 business days guaranteed (plus handling time)
UPS 2nd Day Air: 2 business days guaranteed (plus handling time)
UPS Next Day Air: 1 business day guaranteed (plus handling time)
USPS Priority Domestic*: 2-3 business days (plus handling time)
- $6.99 flat rate
- *USPS Priority domestic service is available only for orders shipping to PO Boxes and to all addresses in Alaska, Hawaii, Puerto Rico, and most military destinations.
USPS Express Domestic*: 1-2 business days (plus handling time)
- $30.00 flat rate
- *USPS Express domestic service is available only for orders shipping via next-day service to PO Boxes and all addresses in Alaska, Hawaii, Puerto Rico, and most military destinations.
Total Shipping Time Calculation
To calculate the shipping and handling time, please allow for 1-3 business days handling before your order leaves the SoundersGear.com warehouse. Shipping times are guaranteed only on UPS Express services.
Shipping AND handling times are quoted in "business days". Business days do not include the day on which the item was shipped or weekend days or holidays on which UPS or the USPS do not operate.
Examples:
UPS 3 Day Select Service Calculation:
1-3 Days Handling + 3 Days Shippping = 4-6 Days to Arrival at Destination.
USPS Priority Mail Calculation:
1-3 Days Handling + 2-3 Days Shipping = 3-6 Days to Arrival at Destination.
UPS Ground Shipping Zone Map*
*Quoted times do NOT include order handling time of 1-3 business days.
Signature Requirement
By default, we do NOT require a signature for deliveries in an effort to ensure that you will receive your order on the first delivery attempt. As such, UPS will leave the package on your doorstep if no one is home to receive it. Neither UPS, the USPS, or SoundersGear.com are liable for any loss or damage of the package after it has been delivered. If you would like to require a signature for your delivery, or specify the most secure location to leave your package, please use the comments field on your order to do so.
Insurance
In order to keep shipping costs for the customer at a minimum, SoundersGear.com does not insure shipments, though there are certain measures of coverage included with some shipments, dependent upon the particular carrier and product. To inquire as to whether your shipment will carry any insurance, or to get a quote on the cost of insuring your order beyond what is included in the regular shipping rate, please contact us BEFORE placing your order.
Shipping to a Post Office Box
USPS Priority and Express Mail services are the only method by which we can ship to a post office box. Orders shipping to a PO Box with a UPS Standard Ground specification will be rerouted in our system and shipped via the USPS, and charged the applicable USPS rate in place of the UPS Ground rate.
Shipping to a Military Address
Items shipping to military addresses will be shipped via USPS Priority or Express services where applicable. To ensure the quickest possible service, please select one of those shipping options and be sure to include the following in your shipping address:
- The service member's full name including rank if applicable(the Any Service Member program has been canceled so packages must be addressed to a specific person).
- The Unit and APO/FPO (Air/Army Post Office or Fleet Post office) address with the nine-digit Zip Code (if one is assigned).
Shipping to an International Address
Items shipping to an international address will be shipped via USPS Priority or Express international services. Shipping rates for Canada are provided as follows. For shipping rates to other countries, please contact us directly for a quote before placing your order. USPS International Shipping is not a guaranteed service, but delivery estimates are provided below.
- USPS Priority International to Canada: 6-10 Days (plus handling time) - $17.00 flat rate
Shipping to Multiple Addresses
If you would like to ship to multiple addresses, the easiest option is to place a separate order for each address you are shipping to. If you would like to make arrangements for one order to ship to multiple locations, please call us BEFORE placing your order so that we can arrange for proper handling. Shipping to multiple addresses will incur a shipping charge for each address you are shipping to.
Oversized Items
A shipping premium designated on the product page for oversized items will be added to the above shipping rates for oversized items to offset the increased cost of shipping items that exceed UPS and/or USPS size thresholds.
Custom Orders
Custom orders will be shipped via UPS Ground or the equilvalent, depending on the vendor. Custom orders cannot be expedited.
Drop Shipped Items
These items are shipped directly from their respective manufacturer and require extra processing time. Please be aware of the information provided as to the length of these delays on the product pages of drop shipped items. Also note that only ground shipping (UPS or equivalent, depending on vendor) is available for drop shipped items. Drop ship orders cannot be expedited.
Special Event & "Hot Market" Merchandise
Orders that include special event merchandise such as playoff gear will be held in their entirety until such time as that merchandise has arrived from the printer and is ready to ship. If you would like to request partial shipments in this instance, please contact us directly to make arrangements and payment for the additional shipping charges.
Rush Processing
Generally, orders will be shipped within the 1-3 day handling period. The bulk of this is transit time as the product is transferred from remote locations to the main processing facility. If you would like to inquire as to what items might ship within a certain time frame, please contact us directly and we can assist you to ensure the most expedient arrival time possible for your order.
SIZING CHARTS
About our Sizing Info
Please use these sizing charts as a loose guideline to determine your size on our more popular items. We make no warranty as to the exact applicability of this information to your particular situation. Unless otherwise stated, all measurements are quoted in inches. Please note that Nike products run slightly (about 1/2") bigger than other brands.
Men's
| MSMT | XS | S | M | L | XL | XXL | 3XL | 4XL |
| Neck | 13-13.5" | 14-14.5" | 15-15.5" | 16-16.5" | 17-17.5" | 18-18.5" | 19-19.5" | 20-20.5" |
| Chest | 33-34" | 35-37" | 38-40" | 42-44" | 46-48" | 50-52" | 54-56" | 58-60" |
| Sleeve | 31.5-32" | 32.5-33" | 33.5-34" | 34.5-35" | 35.5-36" | 36-36.5" | 36.5-37" | 37-37.5" |
| Waist | 27-28" | 29-31" | 32-34" | 36-38" | 40-42" | 44-48" | 50-52" | 52-54" |
Women's
| MSMT | XXS | XS | S | M | L | XL | XXL | |
U.S Sizes | 0 | 2 | 4 | 6 | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| Bust | 31.5 | 32.5 | 33.5 | 34.5 | 35.5 | 36.5 | 38 | 39.5 | 41 | 43 | 45 | 47 | 49 |
| Waist | 23 | 24 | 25 | 26 | 27 | 28 | 29.5 | 31 | 32.5 | 34.5 | 36.5 | 38.5 | 40.5 |
| Hip | 33.5 | 34.5 | 35.5 | 36.5 | 37.5 | 38.5 | 40 | 41.5 | 43 | 45 | 47 | 49 | 51 |
Childrens
| Newborn | 0-3M(S) | 3-6M(M) | 6-9M(L) | | | | | Height(in)
Weight(lb) | 19-23
4-11 | 24-26
12-15 | 27-28
16-18 | | | | |
| Infant | 12M(S) | 18M(M) | 24M(L) | | | | |
Height(in)
Weight(lb) | 29-30
19-20 | 31-32
21-23 | 33-35
24-28 | | | | |
| Toddler | 2T(S) | 3T(M) | 4T(L) | | | | |
Height(in)
Weight(lb) | 33-35.5
24-28 | 36-38.5
28.5-32 | 39-41
33-36 | | | | |
| Kids | 4(S) | 5(M) | 6(L) | 6X/7(XL) | | | |
Height(in)
Weight(lb) | 42-44
37-41 | 45-47
42-46 | 48-49
47-53 | 50-51
54-58 | | | |
| Boys/Youth | 8(S) | 10(M) | 12(M) | 14(L) | 16(L) | 18(XL) | 20(XL) |
Height(in)
Chest(in)
Waist(in)
Hips(in) | 50-53
27
23.5
27.5 | 54-57
28.5
25
29.5 | 58-60
30
26
31.5 | 61-63
32
27
33.5 | 64-65
33.5
28
35.5 | 65-66
35
29
37.5 | 67-68
37
30
39.5 |
Hat Sizing
| Head size in inches | Precise hat size | General hat size |
| 20 1/2 | 6 1/2 | Small |
| 20 7/8 | 6 5/8 | Small |
| 21 1/4 | 6 3/4 | Small |
| 21 5/8 | 6 7/8 | Small |
| 22 | 7 | Medium |
| 22 3/8 | 7 1/8 | Medium |
| 22 3/4 | 7 1/4 | Large |
| 23 1/8 | 7 3/8 | Large |
| 23 1/2 | 7 1/2 | Extra Large |
| 23 7/8 | 7 5/8 | Extra Large |
| 24 1/4 | 7 3/4 | Extra Large |
| 24 5/8 | 7 7/8 | Extra Large |
| 25 | 8 | Extra Large |
*To determine your exact fit cap size, use a tape measure around your head where the sweatband rests. Use the chart above to convert the results to determine the exact size cap size. For in-between sizes, you'll probably want to round up.
JERSEY CARE
To maximize the lifetime of your team jersey, please wash it by hand with a delicate soap, then hang dry. The care instructions on the tag pertain to the jersey itself prior to the screening / stitching of the player name and numbers. Machine washing and/or drying your jersey will drastically reduce the lifetime of the name and number components of the jersey.
FOOTBALL JERSEY SIZING
Before picking a jersey size, please read these few notes:
*Replica jerseys are sized about a half size bigger than the equivalent t-shirt size.
*Authentic jerseys are cut/sized just like on the field jerseys (room for shoulder pads, etc) so consult the chart below for proper measurements based on replica jersey sizes to make your selection easier.
*Women's jerseys are cut in a form fitting fashion. Some women prefer the boxier cut of the youth jerseys, which are offered in similar styles and players, to the more petite cut of the women's jerseys. You can use the charts below to compare sizes and evaluate for yourself.
Men's Reebok Replica Jersey Sizing
| Replica / Replithentic Jersey Size | M | L | XL | XXL | 3XL | 4XL | 5XL |
| Authentic Jersey Size | 48 | 50 | 52 | 54 | 56 | 58 | 60 |
Women's Reebok Football Jersey Sizing
| MSMT | S | M | L | XL |
| Size | 3-5 | 7-9 | 11-13 | 15 |
| Chest (in) | 32-34 | 34-36 | 38-40 | 40-42 |
Youth Reebok Football Jersey Sizing
| MSMT | S | M | L | XL |
| Size | 8 | 10-12 | 14-16 | 18-20 |
| Chest (in) | 26-28 | 30-32 | 34-36 | 38-40 |
BASEBALL JERSEY SIZING
Men's Jerseys
| MSMT | M | L | XL | 2XL |
| Chest | 38-40 | 42-44 | 46-48 | 48-50 |
| Waist | 32-34 | 36-38 | 40-42 | 42-44 |
Youth Jerseys
| MSMT | S | M | L | XL |
| Numeric Size | 6-8 | 10-12 | 14-16 | 18-20 |
| Chest | 21-23 | 25-27 | 29-31 | 33-35 |
GIFT SERVICES
Gift Cards
Gift cards are available for purchase online in many denominations. They are usable at all of our retail locations as well as via telephone orders for products on our website.
Gift Wrapping
Currently we do not offer gift wrapping services.
CHANGES & CANCELLATIONS
To make any changes of items or information on your order, or to cancel your order all together, please contact us IMMEDIATELY at our toll free number to ensure that the change(s) or cancellation can be made before the order has started processing. If the order has already been shipped, you will need to refer to the Returns & Exchanges Procedures for instructions on how to handle your situation.
CONTACTING SEATTLETEAMS.COM
You can get in touch with us via our online contact form.
Telephone:
We service calls Monday through Friday 9am-4pm pacific time.
Local (206)621-1189
Toll Free 1-866-621-1880
Mail:
SoundersGear.com Customer Service
5315 4th Avenue South
Seattle, Washington 98108
When will I receive a response?
You will generally receive a response within 24 hours of your voicemail or email inquiry. Response times may very due to volume of inquiries and/or volume of business.
COUPON CODES
To use a coupon code, simply enter the code on the shopping cart page and click the "apply" button.
GROUP & CORPORATE SALES
Planning a party, corporate outing, or group event? We can help by putting together a package tailored to fit your needs:
Corporate customers enjoy savings on gear that's perfect for:
- Incentives & rewards
- Company picnics & outings
- Entertaining clients at games
Group customers--we have all your bases covered including:
- School Groups
- Church Groups
- Clubs
- Birthday Parties
Contact our Group & Corporate Sales representative today to find out how you can enhance your occasion with great gear for less!
Aaron Cervantes
Group Sales Representative
JAS Sports, Inc.
Phone 206.621.1189
Email seattleteamshop1@qwestoffice.net
INCOMPLETE ORDERS
If you received an incomplete order please verify the contents versus what is displayed on your packing slip, then proceed with the appropriate option below:
WHAT YOU RECEIVED MATCHES THE PACKING SLIP
- In this instance, an item or items was canceled off of your order because stock was insufficient to fill your order completely. While we strive to maintain 100% inventory accuracy so that we can fill every order, there are rare occasions where we are stocked out of an item that was showing on the website as in stock. It is our policy to ship the items that we have in stock and cancel the rest. The customer is never billed for any out of stock items, as we do not bill the order until it is pulled and ready for shipping. Inspect your box for an out of stock notice explaining the situation and offering a free shipping code on your next purchase due to the inconvenience.
WHAT YOU RECEIVED DOES NOT MATCH THE PACKING SLIP
This could have occurred for two reasons. Inspect your box for a drop-ship notice that would inform you of any item you may have ordered that will be shipping separately from the manufacturer/vendor, and proceed as follows:
- If you find a drop ship notice, you can expect your item to arrive from the manufacturer/vendor in the time noted on its product page on our website. If you would like to check the status on a drop shipped item, please contact us via our contact form or via telephone and an associate will be glad to assist you.
- If you do not find a drop ship notice, we may have left out the notice, we may have failed to include an item that we should have, or we may have failed to properly cancel an out of stock item off of your order. In any case, please contact us via our contact form or via telephone and an associate will resolve your concern in the most appropriate and expedient way possible.
For more information, please review our policy for Notification of Shortage/Damage.
IS MY ORDER IN STOCK?
To check stock status on an item please view the stock status message on the product page. An "in-stock" notification means that we have the item in-stock at one of our locations and it will be picked for shipping as soon as possible. This is not, however, a guarantee of handling time. An in-stock item may be located at a remote location and in that case would experience a certain measure of transit time as it is transferred to our main shipping facility.
DROP SHIPPED ITEMS
If the item you wish to order shows a "DROP SHIP" notification in the product description, that means that the item will ship directly from the vendor who supplies it. In this instance, please refer to the information included in the product description for details on extra processing time that may be required to complete the shipment of a Drop Ship item. Please note that expedited shipping is NOT available for drop shipped items.
SATISFACTION GUARANTEE
soundersgear.com is committed to your satisfaction. If you are not 100% pleased with your product, please return it in accordance with our return policies to receive a full refund of the purchase price.
TRACKING YOUR ORDER
If you have created an account, you can click here to log into your account and view your order status. This screen will inform you of the in house processing status of your order. Once it has shipped, you will receive an email with tracking information from UPS or USPS (depending on your shipping method) which will provide you a tracking number and link you can use to track your order throughout the shipping proces. If you didn't get an email click here to contact us and we will gladly provide tracking information for you.
RETURNS AND EXCHANGES
Return & Exchange Policy
soundersgear.com guarantees your satisfaction. If you are not 100% pleased with your product, you may return it for exchange or refund within 30 days of purchase. We warranty our products against manufacturer defect within 60 days of purchase. Return and exchange of products shall be conducted per the policies listed below.
Return an Item
To return an item(s), please use the Easy Return and Exchange Form. Please fill it out in its entirety to ensure the most expedient processing possible. Include the form in the package and ship it back to us at our mailing address. Items should be shipped back Fed Ex Ground or equivalent trackable shipping method (USPS Priority or Parcel Post, UPS Ground, etc). If the reason for a return is a mistake on the part of Seattle Team Shop you may call us to have a call tag issued for UPS to pick up your package, or you may send it back and include a receipt for reimbursement of shipping charges to your account. If the return is not a result of our error, you will be responsible for the cost of return shipping. No express shipping fees will be reimbursed without prior consent from SeattleTeams.com. The determination on reimbursement of return shipping will be made by SeattleTeams.com. Initial shipping charges are non-refundable.
The following items are not returnable:
- Traded or newly retired player jerseys
- Jerseys of players who have changed numbers
- Customized items
- Undergarments
- Items in used condition
- Items without applicable tags and/or packaging.
Exchange an Item
To exchange an item(s), please use the Easy Return and Exchange Form. Please fill it out in its entirety to ensure the most expedient processing possible. Before shipping the items back to us, please call our toll free number to let us know about your exchange. This ensures that the product/size you wish to exchange the item(s) for is in stock and reserved for your pending exchange. Place the form in the package and return it to us at our mailing address. If the reason for an exchange is a mistake on the part of Seattle Team Shop we will reimburse the cost of your return shipping. If not, you will be responsible for the cost of return shipping. No express shipping fees will be reimbursed without prior consent from SeattleTeams.com. The determination on reimbursement of return shipping will be made by SeattleTeams.com. Initial shipping charges are non-refundable.
The following items are not exchangeable:
- Traded or newly retired player jerseys
- Jerseys of players who have changed numbers
- Customized jerseys
- Undergarments
- Items in used condition
- Items without applicable tags and/or packaging.
Mis-Shipments
In the event of a mis-shipment, please follow the Exchange an Item procedure, noting on the Easy Return and Exchange Form that the item(s) was mis-shipped. In this event, the customer will be reimbursed for return shipping.
Damage & Defects
Please inspect your package on arrival for visible damage. If the package is visibly damaged upon receipt please refuse it to the carrier. Then call us to arrange reshipment of your order. If damage is apparent once the package is opened please follow the Exchange an Item procedure to handle this issue. We guarantee our products against manufacturer defect for 60 days from the date of purchase. If you have received a defective product, please follow the Exchange an Item procedure. In both instances the issue will be corrected at no cost to the customer.
How Exchanges are Shipped
Return shipping for all exchanges is Fed Ex Ground or equivalent unless prior arrangement and payment has been made.
How You Will be Credited
Credits for returns and uneven exchanges will be credited in via the same form in which payment was made. Credits must be made to the same credit card or PayPal account as the original order.
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